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Introduction

We understand the importance of protecting your privacy, and we’re committed to being transparent about the technologies we use. 

This Cookie Policy explains what cookies are, how we use them and which ones we use. It also explains how you can delete or block cookies from your device and what effect that may have on your online experience. 

By browsing or using our website, you consent to our use of these cookies. 


What are cookies? 

Cookies are small text files that websites store on your device when you visit them. Widely used in order to make websites work in a better, more efficient way, they let our website and trusted third parties recognise you and remember important information about your visit. This makes your subsequent visits smoother and easier and the service more useful to you. 

Some cookies are automatically deleted from your device as soon as you leave the site, while others are stored for longer. 


How do we use them? 

When you’re on our website, we may place a number of cookies on your device. 

We use them to recognise you and store your preferences, so you have a better experience each time you visit. They also help us analyse and identify the parts of our website that perform best or might need tweaking. We sometimes do this by sharing anonymous cookie data with third parties such as Google Analytics. 

The cookies we employ are essential for navigating and using many of our website features. 


What types of cookies do we use? 

The cookies we use generally fall into two camps:  

Persistent Cookies 
Persistent cookies are activated each time you visit the website that originally created them. They stay on your device after you close your browser and last for the set period of time specified in the cookie. They improve your experience of using our site, by doing things like recording your acceptance of our Cookie Policy to remove the cookie message that appears when you first visit our site.  

Session Cookies 
These are temporary and deleted from your device when your web browser closes. We use them to help us track internet usage. 

Below are a few examples of the types of cookies we use. They include an explanation of what each cookie is, what its purpose is and where it comes from. 

Cookie name Description Purpose Type
Google Analytics Universal Tracking Limiter  It's used to limit the amount of data recorded by Google on high traffic volume websites. Analytics Third Party 
Laravel Session Provided by the Laravel framework in order to handle sessions. Necessary First Party 
HotJar ID This cookie is set when the customer first lands on a page with the Hotjar script. It's used to persist the random user ID, unique to that site on the browser. This ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID. Analytics  Third Party 

How do you review your cookie settings? 

You can delete cookies from your device or tell your web browser to block them. 

If you do decide to delete or block cookies, you may not be able to use all of the online features we offer or be able to store your preferences. Some of our pages might not display properly, and basic services like registration and ordering may not work either. 

If you want to remove cookies from your device, you can manually delete them whenever you like. However, this won’t stop websites from placing further cookies on your device. To do that, you need to adjust your web browser settings. 

Different web browsers have different ways of changing their cookie settings. To help you out, we’ve listed some useful links for the most common browsers below. These links were correct at the time of writing, but we can’t accept liability for their ongoing accuracy: 

Browser Link
Mozilla Firefox    http://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences 
Google Chrome  https://support.google.com/chrome/bin/answer.py?hl=en&answer=95647&p=cpn_cookies 
Internet Explorer  https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies 
Microsoft Edge  https://privacy.microsoft.com/en-US/windows-10-microsoft-edge-and-privacy 
Apple Safari  http://www.dummies.com/how-to/content/how-to-accept-or-reject-cookies-in-safari.html 
Apple Safari -  iOS http://support.apple.com/kb/HT1677 
Opera  http://www.opera.com/browser/tutorials/security/privacy/ 

Any questions?

Help & Support
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